Please note that we are unable to accept returns on cut lengths of fabric. We strongly recommend that you request a fabric swatch before ordering as we cannot guarantee the accuracy of colour representation on screens.
Sale items are non-refundable.
Cushions and lampshades can be returned within 14 days of receipt.
When received, you must check that the fabric delivered is what you had ordered. Please notify us of any problems within 48 hours or receipt.
With cut lengths of fabric, we recommend that you inspect them before cutting, as cut lengths cannot be returned.
If an item is faulty and you would like to return it, please notify us within 14 days of receipt and before posting back.
We do not cover the cost of returns unless there is a fault with the item(s)
Items should be returned in the condition that they were sent, to Cocoon Home, 28 Lawrence Road, London, N15 4EG.
We recommend that you use a form of delivery service that requires a signature as we are not responsible for the fabric until it has been received by us. Once we have received the item(s) we would be happy to either offer you a replacement, alternative item or a full refund.
You must ensure that you include your name, address and telephone number or e-mail when returning goods.